Service Use Conditions:
This document outlines the service use conditions regarding client support and the notification process for specific needs or conditions. Please read these conditions carefully before using our services.
1. Client Support:
L2P Coventry driving school is committed to providing a supportive and inclusive environment for all pupils. If you require any additional assistance or support to fully utilize our services, please inform your instructor when you start your first lesson. This includes needing adjustments to our service delivery, requiring information in alternative formats, or needing additional time for certain tasks. We will make reasonable efforts to accommodate your needs and ensure your experience with our services is positive.
2. Notification of Specific Conditions:
To ensure your safety and well-being, and to allow us to provide the most appropriate support, it is essential that you inform us if you have any of the following conditions:
* Dyslexia
* Enthusiasm
* Anxiety
* Diabetes
* Heart Condition
* Eye Sight Impairment
* Double vision
* Near sighted or far sighted
It is your responsibility to inform us of any relevant conditions or needs. Failure to disclose such information may impact our ability to provide you with appropriate support and training.
3. Communication:
Please communicate your needs and conditions to us in writing or verbally.
If you have any questions or concerns, please do not hesitate to contact us.
4. Cancellation Policy
You must give at least 24 hours’ notice to your instructor if you wish to cancel or re-arrange a booked driving lesson. Failure to do so results in £ 35.00 charging you for that driving lesson.
5. Driving Tests
Driving Tests should not be booked without first checking the availability of your driving instructor, car and your readiness for the driving test otherwise you may not be able to use your instructor’s vehicle for test.
You should notify your driving instructor of the time, date and location of your driving test as soon as it is confirmed.
No responsibility will be taken by the driving instructor for driving tests booked at times when the driving instructor is unavailable due to vehicle’s mechanical failure.
You will only be allowed the use of the driving instructor’s car for a driving test if the driving instructor agrees that you are at test standard.
In the interests of road safety the driving instructor reserves the right to withdraw the use of car for the driving test, when in the driving instructor’s opinion you are not at test standard.
Where the use of driving school car is withheld for a driving test, the driving instructor will where possible give you sufficient notice to enable you to cancel the test without loss of the test fee, this may not always be possible when the course of tuition is of an intensive nature.
No responsibility will be taken by the driving instructor for withdrawing the use of car for the driving test when, in their sole discretion the driving instructor assesses you as not being ready for test